Frequently Asked Questions

Shipping

What is Autostacker’s free shipping domestic freight policy?

Your Autostacker parking lift unit will be delivered free of charge. Additionally, all other items that qualify for free shipping will be delivered—freight prepaid—anywhere in the 48 continental United States. If you are receiving accessories or service parts, these items do not usually qualify for free shipping, and the buyer will be responsible for the shipping costs of each piece. Pricing will be based on package weight and destination.

AUTOSTACKER DOES NOT RECOGNIZE REQUESTS FOR C.O.D. SHIPMENTS. We will usually ship items under 150 lbs. via FedEx ground; however, some items will not be shipped via FedEx due to case-by-case alternations in the purchase order, package size and weight, and hazardous materials restrictions. Some items may also have additional hazardous-materials charges.

Find more information on our complete freight policy page.

What is the Rural Area Transportation Zone (RATZ) surcharge?

In some cases, items that qualify for FREE SHIPPING will still be subject to a RATZ (Rural Area Transportation Zones) surcharge. This incidental charge relates to shipping addresses located in rural shipping destination zones, and rates are determined based on transport lanes, accessibility to highways, etc. These remote destinations tend to be non-direct shipping areas and have higher delivery costs. The Autostacker website keeps a listing of locations subject to RATZ shipping rates. While the vast majority of shipping destinations in the continental United States are not subject to this charge, we want to provide full transparency for our most rural customers.

What are accessorial charges and freight surcharges?

While most Autostacker domestic orders qualify for FREE SHIPPING, some freight services require substantial pick up, transport and/or delivery and are subject to additional accessorial charges. Certified Autostacker dealers will be responsible for paying these charges, which may incur when the dealer is first invoiced or after delivery. Please refer to this list to identify accessorial fees that will apply to domestic orders:

Residential Pick Up / Delivery

A $40.00 fee will apply to all residential deliveries and private properties. Any order that does not list a ship-to BUSINESS NAME will be assumed residential and charged accordingly. Please note: apartments, schools, day cares, camps, farms, public storage facilities, and any building or location not generally considered a commercial zone will be fall under the “private residence” description and incur the fee.

Re-Delivery / Return Trip

A $75.00 fee will be billed for each and every re-delivery or return trip.

Pre-Delivery Phone Notification / Appointments

A $40.00 fee will incur if buyer requires phone notification for appointment delivery.

Waiting Time

Drivers may charge a fee if they have to wait longer than reasonably can be expected for unloading to take place. The fee itself will be based on how long the driver waits.

Storage Charges

If the buyer stalls delivery and requires the delivery service to stow or hold onto the package for a given period of time, a charge will be levied based on how long the package remains in a locker, truck or on a dock.

Special Delivery Destinations / Limited Access

A minimum $100.00 fee will apply to all deliveries that must adhere to high-security protocol: schools, farms, military bases, prisons, government buildings, resort properties, trade shows, convention centers, etc.

Reconsignment

If at any point during mid-delivery a package needs to be reconsigned to a new shipping location, the buyer will be held responsible for the outbound rate per mile, to be applied from the original delivery point to the reconsigned destination.

Are there additional freight charges to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico?

Yes, there are additional freight charges for shipments outside the continental United States. Shipments to these domestic locations (Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico) may also qualify for other freight charges, such as expedited, guaranteed or definite deliveries. Your Autostacker dealer is your best contact for understanding which, if any, additional freight charges apply to your order.

What is Autostacker NOT responsible for?

Autostacker is not responsible for additional charges incurred by the buyer in the following cases:

  • The purchasing or renting of equipment necessary for the process of unloading any delivery.
  • Charges with regards to residential area restrictions on vehicle size and weight, as applicable. No fees will be assessed if the charges are prepaid prior to delivery.

What is a Bill of Lading?

Upon delivery, the consignee should inspect the product. A signed Bill of Lading is a legally binding acknowledgement that the package arrived in full and in good condition. If functional damage is apparent (as opposed to simply minor or aesthetic damage, such as scratches or small dents), consignee should not accept the package until the carrier notes the damage or shortage on the freight bill.

What should be done about concealed damage?

All consignees are responsible for notifying the carrier immediately if hidden loss or damage is recognized upon product delivery. Consignee should request the carrier perform an inspection within 48 hours of delivery. If this is not possible, compose a signed statement that the carrier has been notified yet failed to perform an inspection upon request. In this statement, note the carrier’s name, as well as the time and date of delivery.

If this is not handled correctly and promptly, it will be hard to collect for loss or damages—do not give the carrier a clear receipt if you suspect functional damages to your package. Your claim should be filed with the carrier, along with a cargo loss and damage claim form, multiple copies of the bill of lading, a product invoice, photographs and an inspection claim that is given to you be the carrier after the inspection is complete. Autostacker is more than happy to help you file your claim, but Autostacker is not liable for collecting claims or replacing lost or damaged materials that occurred during shipping and/or delivery.

What should I look for when inspecting my shipment?

Upon receiving your package, look for any type of damage that compromises the functionality and integrity of your lift. Broken, bent or otherwise misshapen parts should be filed as a damage claim.

Small dings, dents and scratches, paint rubs, etc. are not considered functional damage. Filing a claim for cosmetic/aesthetic issues will likely result in your claim being denied, and you will be responsible for the original delivery fee, in addition to the return shipping fee and any other outstanding associated costs, including delivery charges on a replacement item.

What if my freight is damaged?

All freight that leaves an Autostacker facility is thoroughly inspected, in perfect condition and professionally packaged for shipping. If damages occur during shipping, the customer will sign “damaged” on their freight bill and write detailed notes on the damage. Digital photos will strengthen the case for reimbursement/replacement and speed up the claim-failing process. Be sure to adhere to all instructional and warning labels on the exterior of the package before opening it.

We’ve repeated this several times, but it’s an important point that can lead to confusion, frustration and lingering hard feelings if not completely understood: Autostacker is not the freight company, nor do we handle any portion of the shipping process or logistics. As you are our valued customer, however, we will exercise all our authority to make your shipment safe, secure, and delivered in a timely manner; still, but once your packaged garage lift leaves our facility, responsibility for successful delivery and installation is consigned to you.

What will Autostacker do about missing or incorrect products and parts?

Autostacker will evaluate claims of missing, damaged or incorrect parts and decide how to proceed. This can be done at no charge to the buyer, provided all pertinent claims have been reported in a full and timely manner. Claims of this nature must be reported to Autostacker’s Customer Service Department within 30 days of date of receipt of order. If missing or incorrect products/parts are not reported within 30 days of the receipt of order, they will not be replaced.

How long does it take to receive my order?

You can expect 7-10 days for product delivery.

Is Autostacker’s FREE SHIPPING policy really in my best interest?

Yes.

OK… so WHY is Autostacker’s FREE SHIPPING policy really in my best interest?

This is an important question. (So we featured it twice!) Our shipping policy is a result of extensive market research analyzing and interpreting consumer purchasing habits and desires. In other words, our business model is shaped to meet consumer demands.

Because the cost of shipping applies only to online and phone orders, as opposed to store-bought goods, consumers are very selective about how much “extra” they’re going to pay for an online order (in the form of shipping and delivery charges). A 2009 survey by PayPal indicates that higher-than-expected shipping fees are the main reason consumers choose not to shop online. We at Autostacker believe our potential customers, those in the market for a parking lift, are among the most informed and selective buyers on the web. We know they look for the best deal possible, so we do our best to bring them—also meaning you—savings in shipping and delivery. As they say, “Ask and you shall receive.”

Autostacker sells though a vast number of large auto part chains and online tool/equipment dealers. These dealers and retailers are adamant that Autostacker comes with free shipping for their customers, because they know their consumer base well: customers simply want free shipping across the board. On large products like Autostacker, shipping costs are a serious consideration.

To honor our valued dealers and consumer base, we work hard to eliminate shipping and delivery fees with our carriers, which results in a less expensive product and greater customer satisfaction.

Can I SAVE EVEN MORE if I pick up my Autostacker lift?

Our customers have the option to decline FREE shipping and instead decide to "will-call" purchases at Autostacker’s facility in Santa Paula CA, and our dealers are happy to offer a price reduction in lieu of free shipping.

What if I am unable to unload the product at my home or business?

  • Option One - If there is no safe or efficient way for you to unload the product at your home or business, we can ship your package to a freight terminal for pick-up. One of our authorized dealers or factory sales professionals will help you find the closest freight terminal.

    Please note: freight terminals are independently operated, so they may have different hours of operation and loading/unloading procedures. If you are connected to a freight terminal, please contact them about their hours and pick-up requirements. Do this in advance to avoid unwanted surprises. Freight terminals are able to help you load your package onto a truck or trailer—open trailers are easier to load than enclosed trailers. Always bring photo ID to your package pick-up.

  • Option Two - At your request, Autostacker is able to connect you to one of our trusted independent contractors to install your lift. If this is your preferred method of installation, it is possible to have your lift shipped to their facility and delivered by the installation team, rather than the carrier. If you would like a lift professionally installed at your location, please contact our customer service department by calling 1-805-933-9970 or email us at contact@Autostacker.com.
  • What shipping carriers do you offer?

    • FedEx - Small packages and parcels.
    • Truck Freight - Medium-duty Autostacker products.
    • Flatbed Carriers - Heavy-duty and over-sized Autostacker products.

    NOTE: Shipping options vary depending on the type and quantity of merchandise you choose to purchase, as well as your shipping address.

    Are ground freight carriers responsible for unloading my delivery?

    Freight carriers are not responsible for unloading shipments. The buyer/recipient must unload their freight once it arrives at the delivery location. Autostacker takes no responsibility for charges related to delivery, including rental equipment costs and fees incurred from procedural delays. Residential deliveries are subject to a fee for heavy equipment delivery and lift gate service. Please note that shipping and handling rates are subject to change at any time.

    Can a "Call Ahead" delivery appointment be made?

    Any authorized Autostacker dealer can contact your freight carrier 24 hours in advance of delivery to schedule your exact delivery time. There is a small charge in doing so, but this a popular service as it gets all parties on the same page and prevents delays and additional fees. You’ll need to provide the dealer with your phone number, so you can be reached at the time of delivery. Just know that due to the logistics involved, using a call-ahead service may delay delivery one to three days.

    When first contacting the freight carrier, use that time to work out delivery arrangements. Customers are responsible for these arrangements, including any special needs or delivery instructions. Autostacker does not employ or otherwise manage/own the carrier company, its drivers or any affiliated equipment; likewise, Autostacker is not responsible for the successful delivery and unloading of your package. With this being said, we are more than happy to facilitate these connections for you and ensure you are informed about the finer details of the delivery process. It’s just important for you to know who to contact and what information to provide in the event of damaged or missing parts.

    When can a trace be initiated on my shipment?

    • Parcel Post - 14 working days after ship date.
    • UPS - 10 working days after ship date.
    • Truck Freight - 10 working days after ship date.

    Does Autostacker ship outside the United States?

    Yes, Autostacker ships globally. Just place your order and we will contact you with available shipping options. You can also call 1-805-933-9970 for rates or email our sales desk at contact@Autostacker.com.

    Ordering

    How do I purchase?

    Each of Autostacker’s online product pages includes a link to our How To Purchase form. Autostacker is partners with a large network of nationwide service centers and independent authorized dealers. Please fill out the How To Purchase form, so we can put you in touch with the most appropriate retail equipment dealer for your needs and location.

    Alternatively, please feel free to call the sales number located on our website’s Contact Information page. You will be forwarded to one of our exceptional and knowledgeable customer service representatives standing by to direct you to an authorized dealer.

    Do the concrete requirements given by Autostacker meet national or regional seismic requirements as prescribed by Uniform Building Code (UBC) and/or International Building Code (IBC)?

    Autostacker lifts are supplied with installation instructions and concrete fasteners meeting the criteria as prescribed by the American National Standard "Automotive Lifts - Safety Requirements for Construction, Testing, and Validation" ANSI/ALI ALCTV-2006. Lift buyers are responsible for any special regional structural and/or seismic anchoring requirements specified by any other agencies and/or codes such as the Uniform Building Code (UBC) and/or International Building Code (IBC).

    Is lift installation included in the price of an Autostacker product?

    Unfortunately, we cannot include installation in the price of a lift. Alternatively, we have an extensive network of experienced contractors nationwide with whom we can connect you for courteous, professional installation. If you would like to inquire about lift installation, please contact our customer service department by calling 1-805-933-9970 or email us at contact@Autostacker.com.

    How much would it cost for a professional installer to install my new lift?

    The price of a professional lift installation is dependent on any number of factors. Contact your dealer to determine which installer is best for you in terms of price and convenience.

    The price estimate below is simply an attempt on our part to give you a sense of what a one-time installation fee might cost; however, the listed estimate does not consider accessorial charges, such as electrical, air, unloading or special handling. If you would like to inquire about lift installation, please contact our customer service department by calling 1-805-933-9970 or email us at contact@Autostacker.com.

    What about sales tax?

    Deliveries to California are subject to a state sales tax, even if the order is placed through an out-of-state dealer. If you reside in California and are tax-exempt, please send us a copy of your tax-exemption certificate. A printable resale certificate is available at http://www.boe.ca.gov/pdf/reg1668.pdf.

    Does hydraulic fluid come with the lifts?

    Due to current DOT and insurance laws regarding the transport of hydraulic oils (DOT Section 1 - Hazardous Ingredients; DOT Section 2 - Fire and Explosion Hazards and DOT Section 3 - Health Hazards), you are responsible for purchasing hydraulic fluid.. Autostacker lifts are designed to operate using standard 10-weight, non-foaming, non-detergent hydraulic oil or Dexron-III ATF fluid. These easily obtainable products are sold in automotive stores across the country.

    Do I need a special floor or foundation to support my new lift?

    Autostacker is designed for the average homeowner’s garage; therefore, most residential or commercial concrete foundations will support Autostacker. Of course, it is imperative to follow all concrete specifications. Lift failure due to insufficient or faulty concrete can result in injury and death.

    For safe installation, Autostacker recommends a completely level floor or installation surface. This will ensure proper lifting and safe usage for years to come. With proper shimming, small differences in floor slopes may be compensated for. If a floor is of considerable or questionable slope, consider hiring out for a survey of the site. If necessary, consider pouring a level concrete slab.

    If your floor contains a post tension slab, contact the architect of your building before doing any sort of drilling or lift installation. A visual inspection should also be completed to ensure the concrete over which the lift will be installed is in good condition. A certified contractor should be contacted and informed of any cracks or defects in the concrete before installing Autostacker in your garage.

    Lift owners and end users are responsible for the safe installation of their lift. The figures below represent suggested concrete specifications but should not be construed as actual requirements for your building, facility or application. Because local and statewide building codes may change and / or vary, always check with the building architect before installation for additional guidance on UBC compliance requirements. In no event shall Autostacker be liable for special, consequential or incidental damages for the misinterpretation of this information. Autostacker. reserves the right to make changes to this document without incurring any obligation to notify the public that changes were made.

    Recommended concrete thickness for Autostacker installation:

    3-1/2" Min. Thickness / 2,500 psi

    What is the ceiling height required for an Autostacker lift?

    Autostacker is a versatile lift than can fit snugly into an 8’-ft. garage if you’re using it to stack low-profile vehicles or non-vehicular storage on top, but you will need 12’ if you intend to stack larger vehicles at Autostacker’s maximum extension. The best way to decide what you can stack in your garage with Autostacker is to measure the height(s) of the vehicle(s) you want to lift and compare to your available garage space.

    Autostacker’s lifting platform is 13.5” thick at its widest point (over which the front bumper of your car will rest if you drive forward onto the platform), so be sure to include this measurement when determining the overall vertical height requirement of your stacked vehicles.

    How can I check the status of my order?

    Order status can be reviewed by calling our customer service center at 1-805-933-9970 or email us at contact@Autostacker.com.

    What is the return policy?

    We know you’re going to love your parking lift from Autostacker, but in case things don’t work out, you have a 30-day guaranteed window to make a return for a full refund. We do this because we believe not only in our product, but in the service we provide before, before, during and after delivery. If you have questions, needs, parts replacements, etc., Autostacker will not hesitate to accommodate as best we can. We don’t think you’ll want to return your garage lift, but if you do, every Autostacker purchase comes with a contract to get you the refund or credit you deserve. It’s just another way we want to thank you for trusting us to keep your garage spacious and safe.

    What is my warranty?

    Your new Autostacker garage parking lift comes with separate warranties on the lift structure, hydraulic cylinders, operating components, labor, and shipping charges related to labor done under warranty. Each warranty has its own terms and conditions, so make sure you read your warranty coverage carefully and know exactly what is covered and for how long.

    Autostacker equipment is made with the highest regard for safety and industry-leading quality, and with proper use and care, your Autostacker garage parking lift lift will last for many years. We’re here to assist you on-site or at our factory for all parts and labor covered by your warranty. Please read the terms and conditions of your purchase, including limitations and liabilities.

    Product

    What is Autostacker’s weight capacity?

    Autostacker can lift vehicles or weight totals up to 6,000 lbs.

    What are Autostacker’s dimensions?

    How much radial shift occurs with Autostacker?

    Does it lock only at full height? Are there other locking positions?

    Autostacker comes with 6 auto-locking positions. The locks engage as the pantograph-style side beams slide quietly over the lock points in the steel base plates. This revolutionary auto-lock feature makes Autostacker the most versatile low-profile garage lift on the market. Without breaking the bank, you can lift vehicles to a height that works for you.

    Does it harm Autostacker if I leave my vehicle on the lift for weeks at a time?

    Autostacker lets you easily raise any vehicle or weight up to 6,000 lbs. and leave it there indefinitely. This parking lift is perfect for storage in any situation, long or short-term.

    What is the max allowable slope if I want to use Autostacker on an unlevel surface?

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